SAAS ONBOARDING AUDIT + ONE FOCUSED FIX

Help more signups
reach their first win.

For B2B software founders and product teams with a live product and users who stall after signing up. Review one onboarding journey with Ashley, then implement one agreed improvement through Growth Fix.

From $997 · Scope, access, and final price agreed before payment.

A 15-minute conversation to establish fit. No payment or product access needed to book.

Illustrated team mapping a journey from signup to a useful customer result.

Does this sound familiar?

  • People sign up, but do not complete the task they came for.
  • Your welcome emails get clicks, but users still need help getting started.
  • Setup asks for too much before showing anything useful.
  • Your team has plenty of improvement ideas and needs help choosing one.

What we look at together

The promise that brought a user in, the first-use screen, the essential setup steps, and the messages that help them continue.

We distinguish observed friction from assumptions, identify the smallest feasible change, and define how to check whether it helped.

One journey, one agreed fix. A full redesign, new integration, or CRM migration needs a separate scope.

Useful work you can keep.

01 / REVIEW

A clear friction map.

Where the selected journey stalls, the evidence behind that observation, and what remains unknown.

02 / DECIDE

One feasible priority.

A change your team can approve, with access, dependencies, and boundaries confirmed first.

03 / IMPLEMENT

A focused improvement.

A 60–90 minute working session to implement the pre-scoped change together in your existing tools.

04 / HAND OFF

A record and next step.

What changed, QA and reversal steps, a measurement plan, and ownership of the next decision.

SAMPLE DELIVERABLE · FICTIONAL SCENARIO

See what the thinking looks like.

A fictional reporting product sends new users to an empty dashboard. The proposed fix points the welcome email to a sample report they can explore before connecting their own data.

Question to investigate
Does the dashboard make the first useful task obvious, and does a sample report demonstrate relevant value?
Proposed change
Replace the generic dashboard destination with a sample report and a clear next step. Confirm the destination already exists before including it in a one-fix scope.
QA and guardrail
Check access for a new account, mobile behavior, and reminder exit rules. Do not expose another customer's data.
Measurement
Track eligible users reaching a useful result within a defined window. Separate exploring a sample from completing a real customer task.

No customer result or conversion lift is claimed. This shows the format and decision process.

Download the sample handoff
WORK DIRECTLY WITH ASHLEY

Strategy and implementation, together.

Ashley Kays Rabbitt brings experience strategy, product, lifecycle marketing, and AI-assisted delivery to the same problem. Outcome Driven publishes the thinking; Waymaker Agency delivers the engagement.

Review Ashley's selected work to see the broader practice behind the approach.

Explore Ashley’s portfolio
YOUR FIRST 15 MINUTES

Bring a problem, not a presentation.

Share your product URL, the journey that concerns you, and what a useful customer result would look like. We will discuss fit and the evidence needed to scope the work.

The call is a scoping conversation. The hands-on review and implementation are part of the paid engagement.

See the full Growth Fix scope

Before you book

What does a SaaS onboarding audit cover?

One agreed path from signup to a first useful customer result: the entry promise, first-use experience, required setup, and relevant lifecycle messages. Growth Fix adds one feasible, pre-scoped improvement and a written handoff.

How much does it cost?

Growth Fix starts at $997. The free fit call comes first; access, deliverables, final price, and timing are confirmed before payment. Larger work is quoted separately.

Do I need reliable analytics already?

No. Bring the evidence you have. If measurement is missing, we will identify the gap and confirm whether a focused measurement improvement is the appropriate scope. We cannot infer a baseline from missing data.

Can you guarantee an activation lift?

No. The commitment is a defined deliverable and a way to evaluate it. Changes in activation also depend on audience, product, implementation, and the observation period.

What if I do not have signups yet?

Start with the traffic-to-sale diagnostic guide. An activation engagement is most useful when there is an actual signup journey to examine.

Find the first change worth making.

Choose a free fit call, or send Ashley a question before deciding.

Prefer to work through it yourself?

Map signup to first value · Use the first-value worksheet · Explore an illustrative empty-dashboard teardown

See the experience behind the approach.

Explore the CodeTeachers and NCR Ask Kai portfolio examples, with the context and full case studies.

Explore selected work